Legal

Terms of Service

Last updated 4 August 2026

Important Please read these Terms carefully. By purchasing, creating an account, accessing or using Grypio, you agree to these Terms. If you do not agree, do not use the Service.

1. About Grypio

These Terms of Service (“Terms”) govern access to and use of Grypio’s websites, learning platform, digital content, tools, referral features and related services (together, the “Service”). The Service is operated by Grypio Technologies (“Grypio”, “we”, “us” or “our”). You may contact us at hello@grypio.com.

2. Who may use the Service

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Service, purchase access or participate in any Grypio programme. The Service is not intended for children. By using the Service, you confirm that the information you provide is accurate and that you meet these eligibility requirements.

3. Account categories and terminology

A “Customer” is a person who has successfully purchased access to Grypio. A Customer may be described as a “Learner” while using Grypio’s educational features. A “Partner Referrer” is a person who has not purchased Grypio but has created an account solely to participate in the Refer & Earn Programme. A “Customer Referrer” is a Customer who participates in the Refer & Earn Programme. “Referrer” means a Customer Referrer or Partner Referrer, as applicable. An “Account Holder” means any person with a Grypio account. Partner Referrers do not receive access to paid learning content unless they separately purchase an eligible offer.

4. Creating and protecting your account

Accounts are personal to the Account Holder. You must provide accurate information, keep your credentials secure and promptly notify us if you suspect unauthorised access. You may not share, sell, transfer, rent or allow another person to use your account. You are responsible for activity carried out through your account unless caused by a security failure within Grypio’s control. Requests to change an account email may be subject to identity and security checks. Account-deletion requests must be submitted through hello@grypio.com.

5. Purchases, offers and access

The price, currency, access period, included features and other offer terms displayed at checkout apply to that purchase. Offers may vary by location, market, payment method, eligibility or promotional arrangement. Unless expressly stated otherwise at checkout, a purchase is a one-time payment for the access period shown and does not renew automatically. Access begins after payment is successfully verified and ends automatically when the purchased access period expires, unless you purchase or receive additional access. We may change prices or future offers at any time. Changes do not alter a completed purchase unless required by law or expressly agreed with you.

6. Payments

Payments may be processed by third-party payment service providers. You authorise the applicable provider to charge the payment method selected at checkout. You are responsible for applicable taxes, bank charges, currency-conversion costs or other charges disclosed by the relevant provider or required by law. We may delay or refuse access while a payment is pending, unsuccessful, reversed, disputed or reasonably suspected to be unauthorised or fraudulent.

7. Purchase, access and refund rules

Purchases are also governed by the Purchase, Access and Refund Policy, which forms part of these Terms. Where a mandatory consumer right applies, nothing in these Terms limits that right.

8. Educational and AI-related information

Grypio provides educational content intended to help people understand and use artificial intelligence and related tools. Grypio does not guarantee employment, income, promotion, productivity, business performance, examination results or any other particular outcome. AI tools may produce inaccurate, incomplete, biased or unsuitable outputs. You remain responsible for reviewing outputs, exercising judgement, protecting confidential information and complying with the rules that apply to your work or activities. The Service is not legal, medical, financial, tax, accounting or other regulated professional advice.

9. Acceptable use

You must use the Service lawfully and in a way that does not harm Grypio, other users or third parties. copy, reproduce, sell, sublicense, publish or redistribute paid Grypio content except where expressly permitted; share accounts, credentials or access links; scrape, crawl, extract or systematically collect content or data without written permission; circumvent access, pricing, security or usage controls; interfere with the operation or security of the Service; upload malware or attempt unauthorised access; misrepresent your identity, eligibility, location, referral relationship or payment status; use the Service or its content to violate law, rights, confidentiality obligations or platform rules; engage in referral manipulation, self-referrals, artificial transactions or other abuse.

10. Intellectual property

The Service, including its lessons, playbooks, prompts, assessments, text, graphics, software, design, trademarks and organisation, is owned by or licensed to Grypio and is protected by applicable intellectual-property laws. Subject to these Terms and a valid access right, Grypio grants you a limited, personal, non-exclusive, non-transferable and revocable licence to use the Service for your own lawful learning and work. No ownership rights are transferred to you. All rights not expressly granted are reserved.

11. Your content, submissions and feedback

You retain rights in content you submit to Grypio. You grant us a limited licence to host, process, reproduce and display that content only as reasonably necessary to operate, secure and improve the Service or comply with law. Do not submit content you do not have the right to use, or highly sensitive information that is unnecessary for the requested feature. If you provide suggestions or feedback, we may use them without restriction or compensation, provided we do not identify you publicly without permission.

12. Third-party services and links

The Service may depend on or link to third-party tools, payment services, communications services, analytics services, AI providers and other external services. Their terms and privacy practices may also apply. Grypio is not responsible for third-party services outside its reasonable control. We may replace, modify or discontinue integrations when operationally necessary.

13. Service availability and changes

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free availability. Maintenance, security work, provider outages, legal requirements or events outside our control may affect access. We may modify features, content, navigation or technical systems. We will not intentionally remove the core benefit of a current paid access period without a reasonable substitute, remedy or other legally appropriate response.

14. Suspension and termination

We may restrict, suspend or terminate access where reasonably necessary to protect users, prevent misuse, investigate fraud, comply with law, respond to non-payment or enforce these Terms. Where appropriate, we may give notice and an opportunity to correct the issue. Immediate action may be taken for serious security, fraud, legal or abuse concerns. Termination does not remove obligations that by their nature should survive, including payment obligations, intellectual-property protections, limitations of liability, dispute provisions and valid record-retention requirements.

15. Refer & Earn Programme

Participation in Refer & Earn is governed by the separate Refer & Earn Programme Terms. Those terms form part of these Terms for each participant who activates or joins the programme. The future Grypio Affiliate Programme, if offered, will be separate and subject to its own application and agreement.

16. Privacy and cookies

Our Privacy Policy explains how we process personal information. Our Cookie Policy explains our use of cookies and similar technologies. Where consent is required for optional cookies or marketing, that consent is requested separately and may be withdrawn as described in the relevant notice.

17. Disclaimers

To the maximum extent permitted by law, the Service is provided on an “as available” basis. Grypio disclaims warranties that are not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms excludes a warranty, guarantee or right that cannot lawfully be excluded.

18. Limitation of liability

To the maximum extent permitted by law, Grypio is not liable for indirect, incidental, special, punitive or consequential loss, or for loss of profits, opportunities, goodwill, data or anticipated savings arising from use of the Service. Where liability cannot lawfully be excluded, Grypio’s aggregate liability arising from the Service will not exceed the amount you paid to Grypio for the offer directly giving rise to the claim during the twelve months before the event, except where a higher amount is required by law. These limitations do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be limited.

19. Indemnity

To the extent permitted by law, you agree to be responsible for reasonable losses, claims and costs arising from your unlawful use of the Service, infringement of another person’s rights, or material breach of these Terms. This provision does not require you to indemnify Grypio for Grypio’s own wrongdoing.

20. Governing rules and disputes

These Terms and any dispute arising from them are governed by the laws applicable to Grypio Technologies, without prejudice to mandatory rights available to you under applicable law. Before commencing formal proceedings, you agree to contact hello@grypio.com and allow a reasonable opportunity for informal resolution. If the dispute is not resolved, either party may pursue remedies before a court or authority with lawful jurisdiction.

21. Changes to these Terms

We may update these Terms to reflect changes in the Service, law, security, providers or business operations. The updated version will state its effective date. Where a change materially affects existing rights or obligations, we will provide reasonable notice and request renewed acceptance where appropriate.

22. General provisions

If any provision is held invalid or unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver. You may not assign your account or rights without our consent. Grypio may assign these Terms as part of a genuine restructuring, financing, merger, sale or transfer of the Service, subject to applicable law. These Terms, together with the policies incorporated by reference and any checkout terms, form the agreement between you and Grypio regarding the Service.

23. Contact

Questions, complaints or legal notices relating to these Terms may be sent to hello@grypio.com.