Legal

Purchase, Access and Refund Policy

Last updated 4 August 2026

1. Offer terms

Each Grypio offer is governed by the price, currency, access period and included features shown at checkout. Offers may differ across locations, markets, payment methods and promotions. The checkout information forms part of this Policy for the completed purchase.

2. When access begins and ends

Access begins after payment is successfully verified. Unless otherwise stated at checkout, access ends automatically at the end of the purchased period. A completed one-time purchase does not renew automatically unless recurring billing is clearly disclosed and separately accepted.

3. Three-day refund window

You may request a full refund within three calendar days after verified payment if the request is made in good faith and your account has not substantially used, completed, copied, downloaded or otherwise consumed the Service. To request a refund, contact hello@grypio.com from the email associated with the purchase and include sufficient transaction details for verification. Submitting a request does not guarantee eligibility. We may review account activity, access, prior refund behaviour, payment information and other relevant circumstances.

4. When change-of-mind refunds are not available

After the three-day window, a purchase is generally non-refundable merely because you changed your mind, did not use the Service, no longer have time, did not achieve a desired result, or failed to complete the content before access expired. A refund may also be declined within the window where substantial use, copying, abuse, misrepresentation, repeated refund behaviour or another disqualifying circumstance is reasonably established.

5. Service and payment problems

We will provide an appropriate remedy where required by law or where a verified issue justifies it, including a duplicate charge, unauthorised payment, failure to provide purchased access, or a material technical problem that Grypio cannot resolve within a reasonable time. The remedy may be restoration of access, correction, replacement access, a full refund or another legally appropriate solution.

6. No routine partial refunds

Grypio does not ordinarily provide prorated or partial refunds for unused days, incomplete content or early account closure. Nothing in this section limits a mandatory legal remedy.

7. Refund processing

Approved refunds are normally returned through the original payment route where possible. Processing time depends on the payment provider, bank, currency and destination. Third-party processing delays are outside Grypio’s direct control.

8. Chargebacks and disputes

Please contact us before initiating a payment dispute so we can investigate and attempt to resolve the issue. A chargeback or payment reversal may result in suspension of access while the matter is reviewed. Fraudulent or abusive disputes may affect future use of Grypio and referral eligibility.

9. Contact

Purchase, access and refund requests may be sent to hello@grypio.com.